Saturday 6 October 2012

A Big Smurfberry Mistake

Alyssa loves playing games on our tablet so when we found the Smurf Village game we knew we had to download it for her. For the last few months she has been playing the Smurf game several times a day. Both Matt and I have joined in playing with her as well.

It is a game where you are trying to grow a village. So you are planting and harvesting vegtables, building huts and doing quests.

You can purchase smurfberries but, we have made it very clear to Alyssa that she is not too buy any smurfberries. She has done really well and has never even asked us to buy smurfberries which would help her buy more smurf things and move up in the levels faster.

But, last Saturday morning, Alyssa was up before us and was downstairs playing her smurf game. She ran upstairs asking me for help, that she had made a mistake. Unfortunately, in my sleep induced state I ignored her and told her I would be downstairs in a few minutes.

When I got downstairs, she quickly informed me that she had made a mistake and she didn't know how to fix it. Upon opening the game I quickly realized that she had bought a wagon full of smurfberries, which cost $99.99 !!!!!!! And she had already spent them all by the time I got downstairs!!!

We ran upstairs and got Matt up to help us figure out how to get $100.00 refunded on our credit card. After doing some research we emailed the developer and explained the situation.

As it was the weekend we didn't hear anything back until Monday. Alyssa had had the tablet taken away all weekend and she was praying that they would return our money so she could have the tablet back. She had really learned her lesson but, i really felt bad asi really think it was an accident and I had ignored her when she had asked for help.

Thankfully, on Monday, the developer emailed us back and refunded us the money this one time with instructions on how to secure our creditcard with a pin number so this didn't happen again. We went one step further and deleted our credit card number off of google play.

Lesson learned for Alyssa and for Matt and I.

This morning Alyssa dressed Lucas up as a princess. I will never, ever forget the look on Matt's face when he came downstairs and saw his only son dressed in a pink, frilly dress. It was hilarious and even more hilarious when Lucas wouldn't let Matt change him out of the dress. So funny.

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